Terms of Service

1. Service Description

DingDawg.com ("the Service") is an AI agent platform operated by Innovative Systems Global ("ISG", "we", "us"). Users can claim, configure, and deploy AI agents for business automation, customer service, scheduling, and other tasks. The Service operates on a per-action pricing model ($1 per action) with monthly subscription tiers.

2. Account Registration

You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old or have parental consent to use the Service.

3. Pricing and Payment

Free tier: 50 actions per month at no charge.

Starter: $49.99/month — 500 actions included, $0.50/action overage.

Pro: $79.99/month — 2,000 actions included, $0.25/action overage.

Enterprise: $199.99/month — unlimited actions, $0.10/action overage.

All payments are processed by Stripe. Subscriptions renew automatically. You can cancel at any time from the billing portal.

4. Refund Policy

We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied, contact hello@dingdawg.com within 30 days of your first payment for a full refund. After 30 days, refunds are prorated at our discretion.

5. Acceptable Use

You agree not to: use the Service for illegal activities, send spam or unsolicited messages through agents, attempt to reverse-engineer or exploit the platform, impersonate others, or use agents to harass or deceive. We reserve the right to suspend accounts that violate these terms.

6. AI Agent Conduct

AI agents operate based on your configuration and templates. You are responsible for the actions your agents take on your behalf. DingDawg provides tools and guardrails but does not guarantee specific outcomes from AI interactions.

7. Intellectual Property

You retain ownership of your data, configurations, and content. ISG retains ownership of the platform, code, templates, and AI models. By using the Service, you grant ISG a limited license to process your data as needed to provide the Service.

8. Limitation of Liability

The Service is provided "as is" without warranties of any kind. ISG is not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid in the 12 months preceding the claim.

9. Service Availability

We target 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.

10. Termination

You may cancel your account at any time. We may terminate accounts for Terms violations with notice. Upon termination, your data will be available for export for 30 days, after which it will be deleted.

11. Governing Law

These Terms are governed by the laws of the United States. Disputes will be resolved through binding arbitration unless prohibited by local law.

12. Changes to Terms

We may update these Terms. Material changes will be communicated via email. Continued use after changes constitutes acceptance.

13. Contact

Questions? Email hello@dingdawg.com or write to: Innovative Systems Global, Legal Team.